These new services are operated by a different company called

Please direct all inquiries to support@ship2us.ca.

Return & Pick Up Parcels In Canada

We are excited to announce two new pilot services to make parcel pick-up and return even easier. By partnering with ship2us.ca, a low-cost cross border shipping specialist, we are offering our customers the ability to pick up and return parcels in Canada, saving you time and gas crossing the border to USA. We have streamlined the process, so you can use your existing 24/7 PARCEL account to utilize the new services.

Return US-bound Parcel(s) In Canada

How does it work?
Log into your account at 247parcel.com, and click on "Return US-bound Parcel in Canada" menu tab. Follow the instructions, and you will receive a code that will allow you to drop of your parcel on the selected date. Please note the code is valid for 24 hours and will automatically expire by midnight of the selected date. The fee is non-refundable.

You do not need to package your return item. We will do it for you free of charge. But you must provide a paper copy of the prepaid shipping label and purchase invoice to be presented to U.S. Customs for inspection. We will seal the parcel and tape the shipping label after U.S. Customs inspection.

Where in Canada can I drop off?
At the moment, you can drop off at the following locations (exact address is shown after logging into account):
  1. Vancouver, BC
  2. Richmond, BC
  3. Surrey, BC
  4. Burnaby, BC
  5. Toronto, Ontario
  6. Hamilton, Ontario

How much does it cost & how do I pay?
It costs US$3 to return one package that is under 20 lbs and under 60cm x 44cm x 32cm. The fee is automatically deducted from your 24/7 PARCEL account once a return locker has been assigned to you. If your package exceeds the weight and dimension requirement, please email support@ship2us.ca with the weight and dimension of your parcel, and support@ship2us.ca will be able to provide a quote.

How long does it take for my parcel to arrive in the states?
After you drop off your parcel at the selected location in Canada, it can take up to six business days till your parcel arrives at FedEx/UPS/USPS depots in USA.

Are there any restrictions?
  1. Parcel must have prepaid shipping label from FedEx, UPS or USPS. No DHL return parcels.
  2. Parcel weighs less than 20lbs (email support@ship2us.ca if weight is more)
  3. Parcel is smaller than 60cm x 44cm x 32cm (email support@ship2us.ca if dimension is larger)
  4. Purchase invoice value of parcel is less than US$800
  5. Parcel can not contain any restricted, illegal and/or hazardous material

Pick Up US Parcel In Canada

How does it work?
After you receive the parcel arrival notification email from 24/7 PARCEL, log into your account at 247parcel.com and click on "Pick Up US Parcel in Canada" menu tab. Follow the instructions, and support@ship2us.ca will inform you the total fee, including estimated taxes and duties to be paid to the Canada Border Services Agency (CBSA) when bringing the parcel into Canada. After support@ship2us.ca receives your payment via e-transfer, your parcel will be checked out from 24/7 PARCEL and delivered to the selected pickup location, and a pickup code will be emailed to you. The pickup code will be valid for 72 hours from the time of assignment. If not picked up after 72 hours, your parcel may be removed from the locker, and you will need to request the code from support@ship2us.ca again (a US$3 relocation fee will be applied).

Parcel(s) will be opened for Canadian Customs inspection. ship2us.ca does not participate in Casual Goods Refund nor NAFTA Duty Exemption

Where in Canada can I pick up?
At the moment, you can drop off at the following locations (exact address is shown after logging into account):
  1. Vancouver, BC
  2. Richmond, BC
  3. Surrey, BC
  4. Burnaby, BC
  5. Toronto, Ontario
  6. Hamilton, Ontario

How much does it cost & how do I pay?
ship2us.ca does not charge brokeage fee! It costs only US$5 for one parckage that is under 20 lbs and under 60cm x 44cm x 32cm. The fee does NOT include the parcel receiving & storage fee to 24/7 PARCEL, and any applicable taxes/duties to CBSA. The fee is payable via e-transfer to support@ship2us.ca, not to 24/7 PARCEL, in Canadian fund. If your package exceeds the weight and dimension requirement, please email support@ship2us.ca with the weight and dimension of your parcel, and support@ship2us.ca will be able to provide a quote.

Below is an example on the total cost on importing a US$50 calculator to BC & Ontario:

BC Ontario
US$5 US$5 courier fee to bring parcel from 24/7 PARCEL to pickup location in Canada
US$6.00 US$6.50 12% GST/PST for BC or 13% HST for Ontario of the merchandise value $50
US$0 US$0 Duty
US$11.00 US$11.50 Total Fee

The above fee is then converted to Canadian fund at the Bank of Canada noon rate on the requested day, and is payable via e-transfer to support@ship2us.ca from most financial institutions in Canada.

How long does it take for my parcel to arrive in Canada?
After support@ship2us.ca receives your payment, it can take up to six business days till your parcel arrives at the selected location in Canada.

Are there any restrictions?
  1. Parcel weighs less than 20lbs (email support@ship2us.ca if weight is more)
  2. Parcel is smaller than 60cm x 44cm x 32cm (email support@ship2us.ca if dimension is larger)
  3. Parcel must be for personal use
  4. Invoice value of parcel is less than CAD$2,500
  5. Parcel can not contain any restricted, illegal and/or hazardous material

Please direct all inquiries to support@ship2us.ca.