These new services are operated by a different company called

Please direct all inquiries to support@ship2us.ca.

Return & Pick Up Parcels In Canada

We are excited to announce two new pilot services to make parcel pick-up and return even easier. By partnering with ship2us.ca, a low-cost cross border shipping specialist, we are offering our customers the ability to pick up and return parcels in Canada, saving you time and gas crossing the border to USA. We have streamlined the process, so you can use your existing 24/7 PARCEL account to utilize the new services.

Return US-bound Parcel(s) In Canada

How does it work?
Log into your account at 247parcel.com, and click on "Return US-bound Parcel in Canada" menu tab. Follow the instructions, and you will receive a code that will allow you to drop of your parcel on the selected date. Please note the code is valid for 24 hours and will automatically expire by midnight of the selected date. The fee is non-refundable.

You do not need to package your return item. We will do it for you free of charge. But you must provide a paper copy of the prepaid shipping label and purchase invoice to be presented to U.S. Customs for inspection. We will seal the parcel and tape the shipping label after U.S. Customs inspection.

Where in Canada can I drop off?
At the moment, you can drop off at the following locations (exact address is shown after logging into account):
  1. Vancouver, BC
  2. Richmond, BC
  3. Surrey, BC
  4. Burnaby, BC
  5. Coquitlam
  6. North Delta, BC
  7. Langley, BC
  8. Toronto, Ontario
  9. Mississauga, Ontario
  10. St. Catharines, Ontario
  11. Niagara Falls, Ontario
  12. Hamilton, Ontario
  13. Scarborough, Ontario

How much does it cost & how do I pay?
It costs US$3 to return one package (one shipping label) that is under 20 lbs and under 60cm x 44cm x 32cm. The fee is automatically deducted from your 24/7 PARCEL account once a return locker has been assigned to you. If your package exceeds the weight and dimension requirement, please email support@ship2us.ca with the weight and dimension of your parcel, and support@ship2us.ca will be able to provide a quote.

How long does it take for my parcel to arrive in the states?
After you drop off your parcel at the selected location in Canada, it can take up to six business days till your parcel arrives at FedEx/UPS/USPS depots in USA.

Are there any restrictions?
  1. Parcel must have prepaid shipping label from FedEx, UPS or USPS. No DHL return parcels.
  2. Parcel weighs less than 20lbs (email support@ship2us.ca if weight is more)
  3. Parcel is smaller than 60cm x 44cm x 32cm (email support@ship2us.ca if dimension is larger)
  4. Purchase invoice value of parcel is less than US$800
  5. Parcel can not contain any restricted, illegal and/or hazardous material

Pick Up US Parcel In Canada

At the moment, you can pick up at the following locations (exact address is shown after logging into account):
  1. Vancouver, BC
  2. Richmond, BC
  3. Surrey, BC
  4. Burnaby, BC
  5. Coquitlam
  6. North Delta, BC
  7. Langley, BC
  8. Toronto, Ontario
  9. Mississauga, Ontario
  10. St. Catharines, Ontario
  11. Niagara Falls, Ontario
  12. Hamilton, Ontario
  13. Scarborough, Ontario

The tables below lists Fee in US dollar (per parcel). It does not include any applicable taxes and duties. Please note that your parcels will be opened to expedite customs inspection.

TYPE
WEIGHT
DIMENSION
FEE
REGULAR
Up to 20 lbs
Up to 23" x 12" x 17"
$5
OVERSIZE
Up to 35 lbs
Combined length/width/height less than 180cm, and must fit through 32" door
$10

The followings are additional services that you may find helpful:

TYPE
FEE
Copy of CBSA invoice
$10
For business accounting purpose
Two-Day Rush Service (BC only)
$10
Two business days. Noon cut-off PST. For example, if etransfer is received by noon Monday, parcel will be delivered by 7pm on Wednesday.

Your parcel is priced according to either the weight or dimension category, whichever is higher. For example, if your parcel weighs 5 lbs but measures 20" x 20" x 20", it belongs to the Oversize category. If your parcel weighs 25 lbs and measures 20" x 20" x 16", it belongs to the Large category. Please note our maximum weight and dimension acceptance limit are 35 lbs and combined length/width/height of 180cm respectively.

To streamline the customs declaration process, we now process all parcels under the Commercial Stream. No PST is levied on commercial goods. In addition, we prorate our commercial surcharge, so you will always save more under the new process as shown in the following table.

Price Paid
$0~$49.99
$50~$99.99
$100~$199.99
$200~$299.99
$300~$399.99
$400~$499.99
$500+
GST
5%
5%
5%
5%
5%
5%
5%
PST
0%
0%
0%
0%
0%
0%
0%
Commercial Surcharge
$0
$3
$5
$10
$15
$20
$25
Savings
Up to $3.50
Up to $4.00
Up to $9.00
Up to $11.00
Up to $13.00
Up to $15.00
$10.00+
How to Pay

After you submit the courier request below, we will send you the quote and Interac eTransfer instructions.

How long does it take

After receiving payment, we pick up your parcel within three business days, and courier it to the selected pickup location in Canada within six business days

How long do I have to pick up

After your parcel is delivered to the pickup location, we will send you the pickup code, which will be valid for 72 hours. After 72 hours, the pickup code will be invalidated, and may be subject to additional $5 for re-issuing the pickup code.

Parcel can not contain any restricted, illegal and/or hazardous material.

Please direct all inquiries to support@ship2us.ca.