We have received feedback from customers informing us that they are not able to purchase USPS shipping labels from outside USA, and UPS shipping label is too expensive (minimum $50 postage plus $50 brokerage fee). Therefore, we will resume purchasing USPS shipping labels, but our new fee is $15 for the first parcel, and $10 for each additional parcel. The new fee will reflect the time and efforts that go into purchasing the shipping label. You are still more than welcome to purchase your own shipping labels. Below is the main reason for the change in fee:
Purchasing a shipping label is a very time consuming process: 1. confirm mailing address and content with customer, 2. consolidate parcels if needed, 3. measure parcel dimensions/weight, 4. calculate the postage rate, 5. confirm rate with customer, 6. fill out customs form, 7. purchase shipping label, 8. finalize payment with customer, 9. final packaging, 10. hand off to the carrier (or physically drop off at the post office). Our previous fee of $5/parcel is simply not sustainable, especially given our current staffing shortage.
To request the shipping label purchase, please reply to the parcel arrival email notification with the purchase receipt, and we will inform you the postage rate. Please note it currently takes four weeks to deliver via USPS.